Refund Policy

This policy applies to purchases of the digital product Blueprint Weight Loss 12 Minggu from Cakrawala Collective Pte Ltd ("we", "us"). It forms part of our Terms of Service.

1. Nature of the Product

The Product is a digital product that is delivered and accessible immediately after payment. Once access has been delivered to your email, the digital content is considered fully delivered to you.

2. Change of Mind

Because the Product is digital and gives instant, permanent access to its full content, we are unable to offer refunds for change of mind once access has been delivered. Please review the product description, FAQ, and these policies before purchasing.

3. When We Will Refund or Make It Right

We will provide a refund, replacement, or other appropriate resolution in cases including:

• You were charged more than once (a duplicate transaction) for the same order.
• You paid but did not receive access to the Product, and we are unable to resolve the access issue.
• The Product, or a substantial part of it, is faulty, materially not as described, or does not match what was advertised at the time of purchase.

For duplicate charges and non-delivery, please contact us within 7 days of the purchase date so we can resolve it quickly.

4. Your Statutory Rights

5. Payment Provider & Chargebacks

Payments are processed by HitPay. If you believe a charge was made in error, please contact us first so we can help — this is usually the fastest way to resolve an issue. You may also have rights to dispute a transaction through your bank or eWallet provider.

6. How to Request

To request a refund or resolution, email us at support@tazanutrition.my.id with your name, the email used for the order, and proof of payment. We aim to respond within a few business days. Approved refunds are returned to your original payment method.